Have a question?
We're here to help!
Below our some frequently asked questions
FAQ
Products
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Our products are crafted from high-quality birch or walnut wood for durability and natural elegance.
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- Avoid dishwashers; hand wash with care. See Care Tips for more information.
Shipping & Delivery
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Shipping times vary by mail carrier and are calculated at checkout.
Our typical order processing is 1-3 business days and 3-5 business days during peak holidays.
Please Note: Order processing time does not include shipping time. Please see Shipping for more information.
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Shipping rates can vary depending on your region and are calculated at checkout. We happily offer free shipping on orders over $75!
Here are the full details of our Shipping Policy.
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Yes! We offer free shipping on orders over $75.
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Currently, we only ship within the United States.
Returns & Refunds
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All personalized and custom items are final sale.
For non-personalized items, please contact us within 15 days of your order being received along with your reason for the return.
See Returns for more information.
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Yes, we can cancel your order within 24 hours and before processing begins.
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If you received a damaged or defective item, please notify us within 15 days of your order being received. Please email photos of your product to: info@simplycraftycustoms.net.
Any claims received after 15 days will not be considered. Please see Returns for more information.
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All personalized and custom items are final sale.
Payments & Safety
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Yes, we prioritize data security to protect your personal information. All payments are processed through Shopify.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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We accept major credit cards and secure online payments. We also accept Apple Pay.
Please Note: Apple Pay is only available through Safari for Apple device users.
Need Further Assistance?
Contact Us
For personalized help, contact us today. Your satisfaction is our top priority!