Need assistance?
For order status or product questions, visit our FAQ page.
For personalized help, use the contact form below, or email us at info@simplycraftycustoms.net, and we'll gladly assist you personally.
Our customer service hours are Mon-Fri, 9 am-5 pm PST.
Your satisfaction is our top priority!
Shipping times vary by mail carrier and are calculated at checkout.
Our typical order processing is 1-3 business days and 3-5 business days during peak holidays.
Please Note: Order processing time does not include shipping time. Please see Shipping for more information.
Avoid dishwashers; hand wash with care. See Care Tips for more information.
All personalized and custom items are final sale. For non-personalized items, please contact us within 15 days of your order being received along with your reason for the return.
Please see our Returns for more information.
Our products are crafted from high-quality birch or walnut wood for durability and natural elegance.